Frequently Asked Questions

Everything you need to know about our services

Common Questions

Find answers to the most common questions about RISEnHaul's services

What types of vehicles does RISEnHaul transport?
We specialize in transporting vehicles, powersports equipment, and heavy machinery. This includes ATVs, UTVs, golf carts, cars, trucks, commercial vehicles, construction equipment, and related parts/components. Our focus is on items that have significant value differences between different geographic markets.
How do you determine if a vehicle is worth transporting?
We look for vehicles and equipment with significant price differences between regions. We consider factors like condition, market demand, local pricing trends, and transport costs to ensure it's a worthwhile investment for buyers. Generally, we look for price differences of at least 15% after accounting for transport costs.
Can I request transport for a vehicle I've found myself?
Absolutely! While we offer a curated marketplace of vehicles and equipment we've sourced, we're also happy to transport items you've found yourself. If you spot a great deal in another state, we can help you get it delivered, often at a lower cost if it's along one of our planned routes.
How does payment work?
When you purchase a vehicle or piece of equipment, your payment is securely held until delivery. Once you receive and approve the item, we release payment to the seller and driver. This ensures everyone is protected throughout the transaction. We accept all major credit cards, bank transfers, and electronic payments.
What areas do you service?
We're based in Florida and currently operate throughout the Southeast United States, with regular routes through Georgia, Alabama, North Carolina, and South Carolina. We can accommodate requests in other areas as well - just contact us for availability in your specific location.
How long does delivery take?
Delivery timelines depend on distance, vehicle size/type, and driver availability. Typically, deliveries range from 3-10 days. We provide estimated delivery windows when you make a purchase and keep you updated throughout the process. For urgent deliveries, we may be able to accommodate expedited shipping for an additional fee.
Can I request specific vehicles not listed on your marketplace?
Absolutely! We offer a sourcing service where we can help you find specific vehicles or equipment you're looking for. Simply contact us with details about what you're seeking, and our team will work to locate it for you. This is particularly helpful for hard-to-find models or specialized equipment.
Do you handle vehicle registration and documentation?
We assist with the transfer of documentation between seller and buyer, but ultimately the registration process is the responsibility of the buyer. We can provide guidance on the interstate transfer process and what documentation you'll need for your specific state. We ensure all vehicles have proper titles and documentation before purchase.
Is my vehicle insured during transport?
Yes, all vehicles and equipment are fully insured during the transport process. Our drivers carry comprehensive cargo insurance that covers your purchase from the moment it's loaded until delivery. We also conduct thorough inspections before and after transport for added protection.
Can I track my delivery?
Yes, we provide regular updates throughout the transport process. Once your vehicle or equipment is picked up, you'll receive updates on its progress, including estimated arrival time. Our drivers also maintain communication with you directly as they approach the delivery location.
What happens if the vehicle or equipment arrives damaged?
In the rare event that your purchase arrives with damage that wasn't disclosed or occurred during transport, we have a comprehensive claims process. We document the condition of all items before transport, so any new damage is easily identified. Our insurance covers legitimate transport-related damages, and we'll work with you to resolve the issue quickly.
Can I become a transport driver for RISEnHaul?
Yes, we're always looking for qualified drivers to join our network. We require proper licensing, insurance, and equipment for transporting vehicles and heavy machinery. If you're interested in becoming a driver, please contact us through our website with details about your experience and equipment.

Still Have Questions?

We're here to help with any other questions you might have

If you couldn't find the answer to your question, please reach out to our customer service team.

📱 (848) 420-2828
✉️ contact@risenhaul.com
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